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Patient booking and availability
- Patient appointment booking
- Available appointment slots
- Clinic opening and closing hours
- Appointment confirmation
- Reschedule and cancellation
Clinic operations and patient communication
Sovelo is a clinic operations and patient communication platform.
Sovelo helps clinics manage patient booking, doctor operations, appointment availability, reminders, follow-up, communication, scheduling, and connected automation from one operational platform.
The Sovelo platform
Built around real clinic workflows.
Sovelo connects patient-facing workflows, clinic operations, automated scheduling, and external communication services without making Google Calendar or any other provider the central product.
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Clinic and doctor operations
- Doctor and clinic dashboard
- Doctor preparation reminders
- Appointment status management
- Scheduler engine
- Notification service
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Patient communication
- Patient appointment reminders
- Patient follow-up workflows
- Patient comments and responses
- Confirmation messages
- Reschedule and cancellation notices
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Connected workflow layers
- Google Calendar synchronization
- WhatsApp and SMS delivery layer
- Chat workflow router
- AI-assisted workflow router
- Monitoring and retry workflows
Appointment journey
From an available slot to patient follow-up.
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01
Availability
The clinic configures services, operating hours, doctors, and available appointment slots.
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02
Booking
A patient selects an available time and provides the information needed for the appointment.
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Clinic preparation
The appointment appears in the operational dashboard and can trigger doctor preparation workflows.
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04
Communication
Confirmations, reminders, updates, and follow-up messages can be delivered through configured channels.
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Changes
Reschedules and cancellations update the clinic workflow and connected services according to clinic configuration.
Connected automation
Integrations support the workflow.
Connected providers are optional layers. Clinics authorize and configure only the services required for their operation.
Google Calendar
With explicit clinic authorization, Sovelo can create, update, and remove appointment events in a calendar owned by that clinic account.
WhatsApp and SMS
Configured communication providers can deliver appointment confirmations, reminders, reschedule notices, cancellation notices, and follow-up messages.
Chat workflow router
Incoming patient messages can be directed to the appropriate operational workflow, clinic response path, or staff review process.
AI-assisted routing
Where enabled, AI can assist with operational routing and response preparation. It does not diagnose patients, prescribe treatment, or replace clinical judgment.
Controlled access
Clinics remain responsible for their workflows.
Sovelo is an operational technology platform, not a healthcare provider or emergency service. Each clinic controls its users, appointments, communication settings, connected accounts, and clinical decisions.
Privacy and service terms
One legal document, two direct entry points.
Privacy information and service terms are maintained together so clinics, patients, and connected-account owners can review the complete framework in one place.